1.  What is Video on Demand (VOD)?

2.  Is there a cost for the VOD?

3. What do I need to watch VOD?

4. How do I get the VOD service?

5. How can I tell I was successful in registering for the VOD service?

6. I’ve missed the deadline; can I still register for the VOD service?

7. How do I view the VOD lectures?

7a. Why isn’t my MyCarletonOne login working for VOD?

8. After watching the first lecture, I was unable to view subsequent lectures.

9. I am registered for the VOD service but when I login, I cannot watch the lectures.

10. Why does the VOD service cost money when I can watch the video stream for free?

11. Can I download the lectures and view them later?

12. What are the technical requirements for the VOD service?

13. Is there any other way of catching up or reviewing lectures?

14. Where do I report if I have a problem with a VOD lecture?

15. How can I troubleshoot if I have problems?

16. How long will the lectures be available for viewing?

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1.  What is Video on Demand (VOD)?

Video on Demand (VOD) is a service that allows subscribers to watch lectures for VOD courses online; it provides students with the ability to access the lectures on an individual web browser at a time of their choice. 

 Lectures are captured and digitally compressed and then released online on the Internet as streamed and downloadable videos. 

2.Is there a cost for the VOD service?

Usually there is a cost for the VOD service, but for the summer 2020 term, this fee is waived. 

3. What do I need to watch VOD?

You will need the following:

  • The latest version of Chrome, Firefox, Opera or Safari on either Mac OS or Windows.
  • We recommend a high-speed broadband connection for best viewing experience.

See “About The VOD Service” for more details.

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4. How do I get the VOD service?

The list of courses with VOD service in the summer 2020 term is published on this page. You will get access to the VOD service once you register in the course via Carleton Central. To register in a course, you must first become a student of Carleton University. 

The course lectures will be available to you the day after you register on Carleton Central. For the summer 2020 term, the VOD fees are waived.

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5. How can I tell I was successful in subscribing for the VOD service?

For the summer 2020 term, there is no separate registration process for the VOD service. Students will have access to VOD content 24 hours after registering on Carleton Central for their course. VOD content can be viewed by logging in to https://vod.carleton.ca/ using your MyCarletonOne credentials.

Check this list of courses to see if your course has VOD service in the summer 2020 term.

NOTE: VOD courses are subject to the same registration deadlines as all other courses. These deadlines are published in the university’s calendar, on the academic year page.

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6. I’ve missed the deadline; can I still register for the VOD service?

For the summer 2020 term, there is no separate registration process for the VOD service. Students will have access to VOD content 24 hours after registering for their course.

Inquiries about late registration should be directed to the Registrar’s Office and will require permission from the Instructor and Department. Please contact the Registrar’s Office for more information.

Should you become registered in a course with VOD service after the academic registration deadline, please allow 24 hours for your VOD content to become available.

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7. How do I view the VOD lectures?

There are two ways to access the VOD lectures. One way to access them is via the VOD link that is posted in the cuLearn site. Another way of accessing your VOD lectures is by navigating directly to the VOD website. Both options will take you to a secure VOD webpage. Where prompted, enter your username and password (same as MyCarletonOne login credentials). After you successfully log in, you will see the VOD lectures containing both the video streams and the downloadable versions of your course lectures. 

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7a. Why isn’t my MyCarletonOne login working for VOD?

If your username and password are not working across all Carleton platforms, try resetting your MyCarletonOne (MC1) password. If the problem persists, please contact Information Technology Services (ITS) for assistance.

If your MC1 username and password work on all Carleton platforms EXCEPT the VOD login page, try resetting your MC1 password. If the problem persists, please contact vod@carleton.ca.

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8. After watching the first lecture, I was unable to view subsequent lectures.

The first recorded lecture for all VOD courses can be viewed by anyone for free. To view subsequent lectures, you must log in to https://vod.carleton.ca/. You must also be enrolled in the course, which is done on Carleton Central.

Please note that for the summer 2020 term, there is no separate registration process for the VOD service.

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9. I am registered for the VOD service but when I log in, I cannot watch the lectures.

For the summer 2020 term, there is no separate registration process for the VOD service, and only select courses have VOD service.

Start by ensuring your course has VOD service and that you have successfully registered for the course on Carleton Central. If you are having difficulties registering for a course, please contact the Registrar’s Office.

Next, ensure 24 hours have elapsed since you registered for your course on Carleton Central.

After 24 hours, log in to vod.carleton.ca/vod using your MyCarletonOne credentials. Please ensure that your computer meets the following requirements:

  • The latest version of Chrome, Firefox, Opera or Safari on either Mac OS or Windows.
  • Internet Connection: high-speed broadband connection for best viewing experience.

If, after ensuring you have met the above requirements, you are still unsuccessful, please email vod@carleton.ca or use our support form.

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10. Why does the VOD service cost money when I can watch the video stream for free?

Usually, there is a charge for the VOD service. This is because significant cost is paid by Carleton University to a global content delivery network for hosting and maintaining the VOD lectures.  To recover this cost, a service charge of $50 per course per term is levied from the subscribers for storing and archiving VOD lectures for the entire semester, allowing subscribers easy access to lectures 24/7.

However, for the summer 2020 term, VOD fees are waived.

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11. Can I download the lectures and view them later?

Yes, you can download and view the lectures on your computer at a later time. The downloadable version can be stored and watched on your computer. 

For downloads, you can simply click on the download link and a dialog box should appear. Choose a location where you would like to save the lecture (Desktop, Videos, etc.) and click Save. Once the download is complete your computer may open the file for you automatically or you can choose from any of the recommended players below. If you’re having trouble downloading or if the lecture file is opening directly in the browser or a new tab, you can try right clicking on the “download” link (may vary from browser to browser) and repeating the saving steps above! 

Recommended video players: Windows Media Player on Windows 10, VLC (Windows and Mac) or any other player that supports mp4 h264 files. 

To download to a tablet, save the file to your computer and then sync the file (for example, for iOS devices, download it into your iTunes library and then sync your device to transfer the file).

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12. What are the technical requirements for the VOD service?

An up-to-date browser and ideally high speed broadband internet service.  For more detail, visit our About the VOD Service page.

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13. Is there any other way of catching up or reviewing lectures?

There are two options to view your lectures through the VOD website. You can stream the lectures directly from the VOD website, or you can download the video lectures onto your computer and watch them using a video player that supports mp4 files 

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14. Where do I report if I have a problem with a VOD lecture?

If you experience difficulty viewing your lectures, please report any problems by emailing vod@carleton.ca or by filling out the support form.

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15. How can I troubleshoot if I have problems?

We have some tips and tricks for troubleshooting issues on our Troubleshooting page.

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16. How long will the lectures be available for viewing?

The lectures are available to watch until the last day of deferred exams. 

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